Amanda Pursues Her Passions

Congratulations to Amanda, who recently started her new job at Americollect! We know she’s going to do great work, because we’ve seen her skills first-hand. A graduate of our Call Center Professionals class, Amanda knows that training with Wisconsin Works is about more than getting a certificate. Since we made sure that she gets comfortable with the idea of using autodialers by providing a real-time environment, which is used by a majority of call centers, she contacted us to inform us that she had no problems while working in her office.

A mother of two, Amanda enrolled in Wisconsin Works to find a family-supportive career she’d love. Once she started training, she knew she’d come to the right place. “She was so impressed with the instructor and how he assisted her even after the class to answer her questions,” says Lori, Amanda’s case manager, of Amanda’s experience in our Resume Essentials workshop.

When Amanda learned that there were even more specialized courses available, she jumped at the chance to join our Call Center Professionals class. Amanda thrived. She earned a digital badge with credit from Madison College. She even found herself declining job offers so she could find the perfect fit. That fit came quickly when she networked with Americollect and earned a full-time position.

Amanda loves putting her skills to work each day and still enjoys benefits from her time in W-2. By continuing to work with us after starting her career, Amanda got a Job Access Loan. This helped her buy a desk and chair to set up her from-home workspace. Plus, through W-2 she was able to pursue a personal passion: volunteering with veterans. She continues to work one-on-one with vets in her spare time, stating that it motivates her to be a better person all-around.

Great job, Amanda!